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Refund Policy

Flintnine Fasteners Refunds Policy

Modular Metal Store is a trading name of Flintnine Fasteners Ltd

We will offer a full refund and arrange a collection under the following circumstances:

• If the item you receive is incorrect or not the item you ordered.
• If the item received is damaged (We must be advised within 24 hours)

Under the Distance Selling Regulations you have the right to cancel the order within seven working days from the day after that on which the goods are received. You must give prior written notice of cancellation.
Where a contract is cancelled you must ensure that reasonable care is taken of the Product(s) received and that they are returned to us in their original sealed packaging and in a clean resalable condition. We reserve the right to reject any returned products that do not meet this criteria.

You are responsible for the cost of return and insurance of all Product(s) returned. The Product(s) shall be at your risk until actual receipt of the Product(s) by us. The onus of proof of safe delivery shall rest with you.

If you have ordered the item and changed your mind you may send the item back at your own cost. We will refund the purchase price less our selling fees, handling charges and carriage charges and a 20% re-stocking fee
We will notify you of your refund via e-mail after we’ve received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days after we receive your return.
Please note that we cannot accept the return of used items or items returned more than 30 days past delivery.

Flintnine Fasteners Ltd do not offer refunds on any product that has been manufactured to the customers specifications.